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Frequently Asked Questions
- Hand wash your beachwear with cold water and use a gentle detergent. DO NOT machine wash.
- Rinse it off right after wearing it, this will minimize the time the fabric is exposed to harsh agents like sunscreen, sweat, salt, and chlorine.
- No ironing, no bleaching, no dry-cleaning, no heat drying.
- Avoid harsh surfaces, such as concrete or other non-skid material around pools.
- Sunscreen is essential, but be careful, so it doesn't come to contact with your suit. Exposure to any product, such as sunscreen and tanning lotions, can cause stains or fade your beachwear.
At Benatti Beachwear, we aim to process and ship your orders as quickly as possible. Here are the details of our shipping policy:
Order Processing:
Orders will be processed within 1-2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Confirmation:
Once your order has been shipped, you will receive an email confirmation with your tracking information.
Please note that it may take up to 48 hours for the tracking link to become active, even if you have received the shipping confirmation email.
International Orders:
For international orders, please refer to the provided tracking number for delivery status, as delivery times can vary from country to country.
Yes, worldwide shipping is available.
When ordering from benattibeachwear.com, you are fully responsible for ensuring the product can be lawfully imported to the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are collected once a shipment reaches the recipient's country, and it is the customer's sole responsibility.
DELIVERY TIME: We aim to deliver all orders as quickly as possible. However, delivery time may vary according to the country's laws and regulations.
All international orders are final, refunds, returns, and exchanges are not available.
Yes, wholesale is available. To qualify for wholesale purchases, you must be a valid retail business.
Please visit the link below to start shopping:
Shop Wholesale
All sales purchased with discount or promo codes are considered final sales—no returns, refunds, or exchanges will be accepted. Please note that once an item is purchased at full price, we are unable to override the price and provide the promotional discount retrospectively. Promotional offers and discounts are subject to availability and may be subject to change or termination without prior notice. Promotional codes and discounts are non-transferable and may not be combined with any other offers, promotions, or discounts unless otherwise specified. We reserve the right to refuse or cancel any orders that do not comply with the terms and conditions of the promotion.
It's not uncommon for packages to be marked as delivered before they physically arrive at your address. We recommend waiting 24 hours after the delivery confirmation before assuming there's an issue.
To help locate your package, we suggest the following steps:
- Check around your property, including "hidden" areas like behind bushes or on the side of the house to prevent theft.
- Reach out to your neighbors, as packages sometimes get mistakenly delivered to nearby addresses.
- Inquire with other household members, as someone might have received the package without realizing it was yours.
- Allow 24 hours, as USPS occasionally marks packages as delivered prematurely, and they might show up later, which happens often.
If you've tried these steps and still haven't located your package, please file a claim with UPS and provide us with the claim number.
Please note that once a package is marked as "delivered," we cannot be held responsible for any issues. For future shipments, please ensure that your shipping address is attended to during the day, especially if your delivery area is not secure. If your package remains missing despite being marked as delivered, you'll need to file an official non-emergency police report.
Benatti Beachwear gift cards are exclusively available for purchase on our official website. Gift cards obtained through unauthorized channels or platforms will not be valid. Please ensure your purchase is made directly through our website to guarantee authenticity and a seamless shopping experience. The gift card is not valid for use on any other online platform sale or at any other point of sale, including stores we supply. For any inquiries or assistance, contact our customer support.